Delivery on all account orders is now FREE throughout Ireland.
***If you are new to the site you will need to register an Irish address in order to see free delivery in your shopping basket
All UK deliveries will incur a delivery charge of €25.
For International Deliveries please email us at firstname.lastname@example.org before ordering, for delivery costs, availability and lead times.
Orders will be dispatched within 24 hours provided orders are received before:
Please place your orders before 5.30 pm
Orders placed before 5.30 p.m will be dispatched on the following Monday.
Same day delivery is available in emergencies within certain areas, please contact the sales office in these cases and every attempt will be made to accommodate you.
Delivery outside normal working hours are possible also, again contact the sales office when you require this and every effort will be made to meet your requirements.
Orders placed outside of these times or during weekends, will require an additional 24 to 48hrs for delivery.
Large or bulky items such as furniture may require additional delivery time, but you will be advised of this where applicable.
Please note that certain items, such as furniture and bespoke products, may require a slightly longer delivery time and you will be kept informed of the delivery date. Certain items within the furniture ranges are self assembly however for account clients we will attempt to assemble these FOC. This will be noted in each items description.
Certain products are subject to availability and delays may sometimes occur over which Gemini Stationery will have no control. Where a product is not available, we will contact you and advise of the delay and provide you with an estimated delivery date. You can of course cancel any back order if the delivery time is not suitable, the exception to this is specials that have been ordered and where you have been previously been advised of this.
Delivery of printed products such as letter headings and brochures are subject to delivery times that vary from job to job, your Sales Representative will advise you on each order.
If you receive a product that is faulty, please e-mail us immediately or use our Product Request facility to contact us. Please include in the e-mail a brief description of the fault, a memberof our customer service team will contact you shortly afterwards and arrange appropriate action to be taken. If the item(s) you received is/are not the item(s) that you ordered, we will collect the product free of charge. The product must be unopened, with any seal intact and unused. It should be in it's original packaging and in good condition. Please place the product including the original packaging in a sealed plastic bag ready for collection. We need to be advised of the item(s) that are incorrect no later than 3 working days from date of delivery. The product must be unopened, with any seal intact, and unused. it should be in it's original packaging and in good condition. Gemini Stationery will process a refund when the returned goods have been received in the warehouse. If you paid by credit card your card will be refunded and you will be emailed a 'credit note' which is simply a reference of the transaction. Please be aware that the refund may take up to 3 working days to show on your statement depending on your card provider. If something is missing from your order, please check first to see if there is another delivery due to you (it will be marked to follow). You can do this by checking the delivery docket. To return products within 7 days - please repack the product in the original packaging, then place the entire product including the original packaging in a sealed bag. Contact us to arrange a return.Please do not send in any items by post as this will delay the processing of your return. Returned products must be as new, in an unused and resalable condition unless they are faulty, defective or were damaged on receipt of delivery. Damaged, faulty products and shortages need to be immediately brought to our attention. Contact us to notify us of damage or shortage. Acceptance of returns requests for items not required after 7 working days is at the descretion of Gemini Stationery. If you find a product in your delivery which you did not order please let us know, and we will arrange to collect the item from you.
Please note that as and from January 1st 2014 the different catalogue distributors have begun to enforce a strict time limit on goods returns across the trade, if you have received something in error or need to return an item you must notify us within 3 working days of receipt of goods otherwise unfortunately we will be unable to accept the return. We have always tried to facilitate clients where possible when it comes to returning goods but this unfortunately is outside of our control.